WE AIM TO PROCESS AND SHIP ALL ORDERS WITHIN 1-3 BUSINESS DAYS OF PURCHASE. THIS TIME IS SUBJECT TO CHANGE DUE TO THE NATURE OF PRODUCTION AND HEAVY ORDER VOLUMES. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT US AT INFO@HUE-AMSTERDAM.COM, OR BY FILLING OUT OUR CONTACT FORM.

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL AND SMS. PACKAGES WILL BE SHIPPED USING OUR STANDARD SHIPPING SERVICE, WHICH WILL BE POSTNL.

ADDITIONAL FEES ON INTERNATIONAL ORDERS

PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES IMPOSED BY YOUR COUNTRY.

UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY. IF DUTIES AND TAXES ARE NOT PAID FOR BY THE CUSTOMER AND THERE IS A REFUSAL UPON DELIVERY, CUSTOMERS WILL NOT BE REIMBURSED FOR THEIR ORDER.